Live Chat Software for Business and Customer Service

Why ChatSpring?: If you're considering live chat for your website, you want results. You want to reduce cart abandonment and make more sales. Or maybe you just want to become known for your amazing customer service. ChatSpring was built with these ends in mind. It's not just chat. It's chat for business.
Safe, secure & reliable:: You shouldn't have to worry about security. It should just be there. That's why we added free SSL to every account. When a visitor enters a secure area of your site, ChatSpring will detect it and automatically use an encrypted connection.
Plays well with others:: If you're running a web-based business, chances are high that your website has a shopping cart, CMS, or other software built in. You're in luck, because ChatSpring was designed to easily integrate with your existing systems.
Built for small business:: You don't need to create a separate "live chat department" to use ChatSpring. Our intuitive interface makes it easy for existing staff to get up to speed. And features like audio alerts mean that you're not chained to the desk while waiting for chat requests.
It's a breeze to get up and running:: ChatSpring runs entirely in your browser, which means no installation nightmares and no upgrade headaches. But don't expect to see a typical, clunky, web interface. We use the latest in rich web application technology to make ChatSpring every bit as responsive as a desktop application.
Two year price guarantee:: Why do some companies think it's ok to bait and switch? To promise their customers one price, only to raise it a few months later? You don't have to worry about that with ChatSpring. The price you get when you sign up is the price you get for at least the next 2 years. Guaranteed.
Are you a developer?: We designed ChatSpring to make life easy for you. Not only did we bake in a javascript API to let you pass data in, but we also added an easy-to-use REST API to let you pull visitor info and chat records out of the system.

You can use ChatSpring to:

Step in after a customer abandons their shopping cart
Help a user with technical problems in real-time
Upsell a customer based on their past purchases
Give quotes for custom orders on the spot
Pre-qualify leads and provide business intelligence to your sales force
Collect feedback to hone your website's message
Capture leads and schedule appointments
Provide faster service at lower cost than a call center

Build customer profiles:

Track important events:

Customize your graphics:

Learn and optimize:

You can use ChatSpring to: