Is my data backed up in case of an emergency?
Yes, all of your data is backed up nightly. Our main data center is located in Dallas, while our backup servers are in Seattle. This means that your data will be safe even in the case of natural disaster, or other catastrophe.
Are there signup, termination or hidden fees?
Absolutely not. ChatSpring is billed on a month-to-month basis. And we guarantee that the price you pay per seat will never go up.
Is ChatSpring secure? Will my data be safe?

We take every reasonable precaution to ensure that your data is secure. Your account is password protected, and you can manage user permissions in our fully featured admin console.

Furthermore, ChatSpring is hosted in secure data center, which features redundant power, security badge access & 24-7 video surveillance.

How do I make ChatSpring work with my website? Is it hard?

Doing a basic install of ChatSpring can take under a minute. All you have to do is copy and paste 2 small bits of code into your web pages' html code. It's just as easy as installing Google Analytics or Crazy Egg onto your site.

Even advanced installations just require a basic knowledge of javascript. Using our simple API, you can easily integrate ChatSpring with your shopping cart, helpdesk, or CMS system. When you sign up for an account, you'll get access to our learning center, which includes examples.

What browsers will ChatSpring work with?
ChatSpring works with all modern browsers.
  • Internet Explorer 6+ (PC)
  • FireFox 1.5+ (PC, Mac)
  • Safari 2+ (PC, MAC)
  • Opera 9+ (PC, Mac)
If someone visits your site using an incompatible browser, or if they have javascript or cookies disabled, ChatSpring will detect this and hide itself.
My website is dynamically generated using a scripting language. Will ChatSpring work?
Yes, ChatSpring will work with any back-end that uses HTML output. What's more - you can easily integrate ChatSpring with your script, to provide your chat operators with extra data about visitor behavior.
Can I move my data off of the ChatSpring servers?
Sure - You can use our simple REST API to pull specific records or datasets.
Can I view visitors' data after they leave my site?

Absolutely. You can view anonymous visitor data, including pageviews, favorite sections and events for up to 5 days after the visit.

If you've chatted with a visitor, their browsing history is saved for much longer. And your chats are never deleted.

How do I customize graphics? Does it require any special skills?
Your "chat invitation" graphics can be completely customized to fit in with the style of your site. The customization is done with plain html. There's no fancy templating system. Just good old-fashioned HTML.
 
Sign Up For Free or Take a Tour

You can sign up in under a minute & you don't need a credit card.